How Long Does it Take to Receive My Winnings?
The following is a summary of the
Cash Out process:
| Payment method | Awaiting Process or Accepted* | In Process ** |
Processed *** |
Total | Payment posted as from: |
| Credit Card |
Standard: 5 days. Gold Member: 2 days |
1 day | 4-7 business days | 10-13 days |
"Intersafe Global"
or "IFUND Intersafe Global" |
| Debit Card |
Standard: 5 days. Gold Member: 2 days |
1 day | 12 days | 18 days |
"Intersafe Global"
or "IFUND Intersafe Global" |
| ePassporte | Standard & VIP Members: 5 Days Gold VIP Members: 2 Days |
1 Day | Immediately | 6 Days | Online-Casino 18004805170 |
| FirePay | Standard: 5 days. Gold Member: 2 days |
1 day | 24-48 hours | 6 days |
"Intersafe Global"
or "IFUND Intersafe Global" |
| NETELLER | Standard: 5 days. Gold Member: 2 days |
1 day | 24-48 hours | 7 days | Online-Casino |
| Bank Draft |
Standard & VIP Members:5 Days Gold VIP Members: 2 Days |
1 Day | Europe 10-15 Days | 16-21 Days | Cassava Enterprises |
| U.S.A. 7-10 Days | 13-16 Days | Citadel Commerce | |||
| Rest of World 21-28 Days | 27-34 Days | Cassava Enterprises | |||
| Wire Transfer | Standard: 5 days. Gold Member: 2 days |
1 day | 4-7 business days | 10-13 days | Cassava Enterprises |
* Cash Out request can still be cancelled and returned to your Bankroll.
** Cash Out request can no longer be cancelled.
*** Cash Out request has been processed and is being delivered to you.
After five (5) Business Days (two (2) Business Days for Gold VIP Members), the status of your Cash Out Request will change to "In Process" and you will no longer be able to cancel it. You will be notified by Email when your Cash Out Request is processed and the money is sent to you.
Credit Card/Debit Card (Visa, Diners Club/Solo, Switch, Laser) Cash Outs: will appear in your Credit Card/Debit Card Account(s) after four to twelve (4-12) days, once processing is complete. Credits will be posted as from a variant of: Intersafe Global or I-Fund Intersafe Global or Intersafe Global (EU) Ltd. or Intersafe Global SR, etc.
ePassporte Cash Outs: will appear in your ePassporte Account(s) after one (one) day, once processing is complete. Credits will be posted as from: Online-Casino 18004805170
FirePay Cash Outs: will appear in your FirePay Account immediately, once processing is complete. Credits will be posted as from: Intersafe Global.
NETELLER Cash Outs: will appear in your NETeller Account immediately, once processing is complete. Credits will be posted as from: Online-Casino.
Bank Draft Cash Outs: will take between 13 and 34 Business Days (see table above) for international Postal Service delivery, once processing is complete.
Wire Transfer Cash Outs: will appear in your Bank Account after four to seven (4-7) Business Days, once processing is complete.
Cassava Enterprises (Gibraltar), Ltd. (the operator of Online-Casino), reserves the right to delay and/or stop the processing of Cash Out requests until final approval has been received for any outstanding Deposit transactions.
There are no fees for any of our Cash Out services.
We want our members to receive their winnings as soon as possible and will do our utmost to keep the time frames stipulated in our Cash Out Policy. Please be aware however, that some Cash Out methods are completed via third parties and delays beyond our control may occur, in rare cases.
If your Cash Out has not been posted within the specified time limit (see chart above), please contact us immediately and we will investigate.
